Privacy Policy

At AgencyInsights, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us:

Account Information:

• Name and email address
• Company name and website
• Phone number (optional)
• Billing address and payment information
• Profile photo (optional)

Content and Data:

• Client reports and dashboards
• Marketing data from connected platforms
• Custom configurations and settings
• Comments and communications
• Support requests and correspondence

1.2 Automatically Collected Information

When you use our Service, we automatically collect:

Usage Information:

• Pages visited and features used
• Time spent on pages
• Click patterns and interactions
• Search queries within the Service
• Errors and performance data

Device Information:

• IP address and location data
• Browser type and version
• Operating system
• Device identifiers
• Screen resolution and settings

Cookies and Tracking:

• Session cookies for authentication
• Analytics cookies for usage patterns
• Preference cookies for settings
• Marketing cookies (with consent)

1.3 Information from Third Parties

We receive data from:

Marketing Platforms:

• Google Ads, Google Analytics
• Facebook Ads, Instagram Insights
• LinkedIn Ads
• Other connected advertising platforms

Authentication Providers:

• Google OAuth
• Microsoft OAuth
• Other single sign-on services

Payment Processors:

• Stripe payment information
• Transaction history

2. How We Use Your Information

2.1 Service Delivery

We use your information to:

• Provide and maintain the Service
• Process your transactions
• Create and manage your account
• Generate reports and analytics
• Authenticate your access
• Store your preferences and settings

2.2 Communication

We use your information to:

• Send service-related notifications
• Respond to your inquiries
• Provide customer support
• Send product updates and announcements
• Request feedback and surveys

2.3 Improvement and Analytics

We use your information to:

• Analyze usage patterns and trends
• Improve our Service and features
• Develop new functionality
• Monitor and prevent fraud
• Ensure security and reliability
• Conduct research and testing

2.4 Marketing (With Consent)

We may use your information to:

• Send promotional emails
• Display personalized ads
• Conduct marketing campaigns
• Measure campaign effectiveness

You can opt out of marketing communications at any time.

2.5 Legal Compliance

We use your information to:

• Comply with legal obligations
• Enforce our Terms of Service
• Protect our rights and property
• Prevent illegal activities
• Respond to legal requests

3. How We Share Your Information

3.1 Service Providers

We share information with trusted third parties who help us operate:

Infrastructure Providers:

• Vercel (hosting)
• Amazon Web Services (database)
• Cloudflare (CDN and security)

Analytics Services:

• PostHog (product analytics)
• Vercel Analytics (web analytics)

Communication Services:

• Resend (email delivery)
• Customer support platforms

Payment Processors:

• Stripe (payment processing)

These providers are contractually obligated to protect your data and use it only for providing services to us.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to different privacy practices.

3.3 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Enforce our agreements and policies
• Protect our rights and safety
• Prevent fraud or illegal activities

3.4 With Your Consent

We may share your information with other parties when you give us consent to do so.

3.5 Aggregated Data

We may share aggregated or anonymized data that cannot identify you personally for analytics, research, or marketing purposes.

4. Data Security

4.1 Security Measures

We implement industry-standard security measures:

Technical Safeguards:

• Encryption in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Secure authentication (bcrypt hashing)
• Regular security audits
• Intrusion detection systems

Operational Safeguards:

• Access controls and permissions
• Employee training on security
• Incident response procedures
• Regular backups
• Vendor security assessments

4.2 No Absolute Security

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

4.3 Your Responsibility

You are responsible for:

• Keeping your password secure
• Not sharing your account
• Logging out after use
• Reporting security concerns

5. Data Retention

5.1 Active Accounts

We retain your information while your account is active and as needed to provide the Service.

5.2 Deleted Accounts

After account deletion:

• Personal data is deleted within 30 days
• Backups may retain data for up to 90 days
• Some information may be retained for legal compliance
• Anonymized data may be retained indefinitely

5.3 Legal Requirements

We may retain information longer if required by law or for legitimate business purposes.

6. Your Privacy Rights

6.1 Access and Portability

You have the right to:

• Access your personal data
• Export your data in a portable format
• Request a copy of your information

6.2 Correction and Deletion

You have the right to:

• Update or correct your information
• Request deletion of your account
• Remove specific data

6.3 Opt-Out Rights

You have the right to:

• Unsubscribe from marketing emails
• Disable cookies (may affect functionality)
• Opt out of analytics tracking
• Withdraw consent at any time

6.4 Do Not Track

Our Service does not currently respond to Do Not Track signals.

6.5 Exercising Your Rights

To exercise these rights, contact us at privacy@myagencyinsights.com. We will respond within 30 days.

7. International Data Transfers

7.1 Data Location

Your data may be stored and processed in:

• United States
• European Union
• Other countries where our service providers operate

7.2 Transfer Safeguards

We ensure appropriate safeguards are in place:

• Standard contractual clauses
• Data processing agreements
• Compliance with data protection laws
• Secure transfer protocols

8. Children's Privacy

Our Service is not intended for children under 13 (or 16 in the EU). We do not knowingly collect information from children. If we learn we have collected such information, we will delete it immediately.

9. California Privacy Rights (CCPA)

California residents have additional rights:

Right to Know:

• Categories of personal information collected
• Sources of information
• Purposes for collection
• Third parties we share with

Right to Delete:

• Request deletion of personal information

Right to Opt-Out:

• Opt out of sale of personal information (we do not sell your data)

Non-Discrimination:

• We will not discriminate for exercising your rights

To exercise these rights, email privacy@myagencyinsights.com.

10. European Privacy Rights (GDPR)

EU/EEA residents have additional rights under GDPR:

Legal Basis for Processing:

• Performance of contract
• Legitimate interests
• Consent (where required)
• Legal obligations

Additional Rights:

• Right to object to processing
• Right to restrict processing
• Right to data portability
• Right to lodge a complaint with supervisory authority

Data Protection Officer: Contact our DPO at dpo@myagencyinsights.com

11. Cookies and Tracking

11.1 Types of Cookies

Essential Cookies:

• Authentication and security
• Session management
• Load balancing

Analytics Cookies:

• Usage patterns and statistics
• Feature performance
• Error tracking

Preference Cookies:

• Language settings
• UI preferences
• Saved filters

Marketing Cookies:

• Ad targeting (with consent)
• Campaign tracking
• Conversion measurement

11.2 Managing Cookies

You can control cookies through:

• Browser settings
• Our cookie consent banner
• Third-party opt-out tools

Note: Disabling essential cookies may affect Service functionality.

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will:

• Notify you of material changes via email
• Post the updated policy with a new date
• Obtain consent where required by law

Continued use after changes constitutes acceptance.

14. Contact Us

For privacy-related questions or concerns:

Email: privacy@myagencyinsights.com
Data Protection Officer: dpo@myagencyinsights.com
Address: [Your Company Address]
Website: https://myagencyinsights.com